Enterprises have significant investments in IT assets to
execute their business and derive appropriate returns.
These investments are made over a period of time and
spread across the technology spectrum; spanning from
legacy platforms to client-server systems to more
contemporary multi-tier browser-based systems.
Business landscapes are continually changing, with the
continual emergence of newer and better technologies. As
a result, managing IT and application maintenance to
keep in step with the changes can prove quite
challenging. So your best people in maintenance are
probably hard to be released for higher value-added
Surveys of IT spend indicate that organizations spend up
to 70% of their IT budget on non-discretionary costs —
in other words, costs to maintain current IT
functionality and operations. Therefore, it is
imperative that the costs of IT management and
application maintenance need to be controlled, thus
providing your business the edge to compete.
Application Management (AM) processes ensure that your
systems are transitioned smoothly and safely, and they
will continue to be supported at least to the levels
that you have been supporting them. In most cases, we
will be able to continually improve
upon the current
will continue to meet customer commitments seamlessly.
Our services help reduce the time and money you spend on
“keeping the lights on.” Instead of managing this
through nights, weekends and vacations, you simply
manage an agreement with Danlaw.
and your knowledgeable teams can now focus on partnering
with business, implementing better architectures and new
functionalities. Service Level Agreements (SLAs) help
to ensure that quality levels are being quantitatively
demonstrated. All this while you get a significant
reduction in your annual costs and the Total Cost of
Ownership (TCO) of your applications.
achieve this by custom-tailoring our services through
our 3-phased approach to Application Management.
Concrete Planning Phase
Steady State and Optimization Phase
Our AM methodology is backed by years of experience in
application development and maintenance, for both custom
systems and products. This is complemented by our
extensive knowledge base of technologies and domains.
It is supported by our infrastructure, network, human
management and deep management experience.
The AM Services we offer
Danlaw offers a comprehensive range of software services
from strategy, architecture, design, development,
integration, implementation and rollout, to testing and
ongoing maintenance. We do this for organizations in
several sectors of the economy, on a variety of
technology platforms including, but not limited to,
legacy systems, J2EE, Microsoft .net, Oracle and Open
specific AM services include
24x7 Production Management Support
24x7 Application Maintenance
Technical help desk support (second and third level
AD projects (porting, conversion, integration,
interfacing, re-engineering, etc.)
Technical documentation creation and maintenance
Customer support process documentation creation and
Systems support process documentation creation and
will benefit from
Single point of responsibility
Customer impact based workload prioritization
Full visibility and access
AM Service will provide immediate business value to your
Frees up your valuable AM staff and other resources
for partnering with business, higher value added
work and strategic initiatives.
Continually improves customer service levels.
Significantly lowers your cost of ongoing support.
You can rely on Danlaw
23 years, Danlaw has been providing a variety of
products and services to Fortune 5 and Fortune 500
companies, government organizations and small companies.
The range of our activities includes custom application
life-cycles, software product life-cycles, IT staff
augmentation, R&D, hardware design, hardware
manufacture, embedded systems software, networking,
intelligent security systems, building automation
systems and factory-floor automation.
Danlaw name is trusted
by its clients in all the countries we have operated. We currently have AM teams as large as 100+ strong. You
can rely on Danlaw.
The Bottom Line:
If you are looking for a tailored solution to
significantly reduce ongoing expenses while
compromising quality of service, and freeing up your
valuable staff, look to Danlaw.
We will make it happen.